We understand that your privacy is important to you and we respect that. We ensure you that Butterfly EduFields maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.
We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback , contests , newsletters and placing an order. At any point in time you can unsubscribe to our newsletters or any other information which you may receive from Butterfly EduFields.
Also, for enhanced security, Butterfly EduFields does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective banks’ servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.
Terms & Conditions
Frequently Asked Questions (FAQs):
Q. When will my order get dispatched?
A. We will dispatch your order on the same day if it is placed before 12pm on a working day. Otherwise, we dispatch your order on the next working day.(Note: SLA period is 1-2 Days)
Q. When will I receive my order?
A. Electronic Transaction Order: Orders placed are usually delivered within 4-7 working days from the day of placing the order.
Cash-On Delivery (COD) Order: Orders placed are usually delivered within 5-10 working days from the day of placing the order.
Q. When will I receive my order?
A. You can choose to do one of the following:
Option-1: Upon your intimation, we shall immediately deliver your order again via speed delivery courier which should reach you within 3-5 working days.
Option-2: Ask for a refund.
Q. How can I view, change or cancel my order?
A. You can view, change or cancel your orders by clicking on the “My Account” option in the menu. Please note that you can only cancel the order before it is shipped.
Q. I have a different query, how do I contact you?
A. You can call us at 040-27711020, email us at [email protected] from 10 am to 6 pm.
Q. Can I return the items I have purchased?
A. Yes, If you are not completely satisfied with your purchase, you can return the product on the condition that it remains intact, has not been used and is returned complete with the original product packaging and labels. If you made an order online, you can return it within 10 days of receipt of the parcel and the invoice amount for the returned product or products will be refunded.
Q. Is the price quoted inclusive of tax?
A. Yes, the prices quoted are inclusive of GST component applicable on the material component.
Web Chat Policy
You can Chat with our Agent for:
Information on our Products
Information on Implemention of the program as part of In School or Beyond School
Information for Implementing the same as a part of CSR/NGO/Govt.
For us to better serve you, we shall request you to share some mandatory information-
Your Contact Number
Your email id
Organization/Institution that you represent