Privacy Policy

We understand that your privacy is important to you and we respect that. We ensure you that Butterfly EduFields maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback , contests , newsletters and placing an order. At any point in time you can unsubscribe to our newsletters or any other information which you may receive from Butterfly EduFields.

Also, for enhanced security, Butterfly EduFields does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective banks’ servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

Terms & Conditions

Frequently Asked Questions (FAQs):

Q. When will my order get dispatched?
A. We will dispatch your order on the same day if it is placed before 12pm on a working day. Otherwise, we dispatch your order on the next working day.(Note: SLA period is 1-2 Days)

Q. When will I receive my order?
A. Electronic Transaction Order: Orders placed are usually delivered within 4-7 working days from the day of placing the order.
Cash-On Delivery (COD) Order: Orders placed are usually delivered within 5-10 working days from the day of placing the order.

Q. When will I receive my order?
A. You can choose to do one of the following:

Option-1: Upon your intimation, we shall immediately deliver your order again via speed delivery courier which should reach you within 3-5 working days.
Option-2: Ask for a refund.

Q. How can I view, change or cancel my order?
A. You can view, change or cancel your orders by clicking on the “My Account” option in the menu. Please note that you can only cancel the order before it is shipped.

Q. I have a different query, how do I contact you?
A. You can call us at 040-27711020, email us at [email protected] from 10 am to 6 pm.

Q. Can I return the items I have purchased?
A. Currently we don’t take returns of items once sold.

Q. Is the price quoted inclusive of tax?
A. Yes, the prices quoted are inclusive of GST component applicable on the material component.

Web Chat Policy

Our Web Live chat allows you to chat with us online. Web Chat is open from 9.30 am to 6.30 pm , Monday to Friday. The service shall be closed on National Public Holidays.
You can Chat with our Agent for:
  • Information on our Products
  • Information on Implemention of the program as part of In School or Beyond School
  • Information for Implementing the same as a part of CSR/NGO/Govt.
For us to better serve you, we shall request you to share some mandatory information-
  • Your Name
  • Your Contact Number
  • Your email id
  • Organization/Institution that you represent
  • Your Role
If the service is closed, you can still ask a question or provide feedback by leaving an after hours message. If you have technical problems during your Web Chat session, you can contact us by phone or our online enquiry form. Before using Web Chat, please view our disclaimer.