Terms & Conditions

Order Processing Terms

Frequently Asked Questions (FAQs):

Q. When will my order get dispatched?
A. We will dispatch your order on the same day if it is placed before 12pm on a working day. Otherwise, we dispatch your order on the next working day.

Q. When will I receive my order?
A. Orders placed are usually delivered within 4-5 working days from the day of placing the order.

Q. How can I view, change or cancel my order?
A. You can view, change or cancel your orders by clicking on the “My Account” option in the menu. Please note that you can only cancel the order before it is shipped.

Q. I have a different query, how do I contact you?
A. You can call us at 040-30608888, email us at cs@butterflyfields.com or chat with our customer support executive from 10 am to 6 pm.

Q. Can I return the items I have purchased?
A. Currently we don’t take returns of items once sold.

Q. Is the price quoted inclusive of tax?
A. Yes, the prices quoted are inclusive of VAT component (value added tax) applicable on the material component.

Web Chat Policy

Our Web Live chat allows you to chat with us online. Web Chat is open from 9.30 am to 6.30 pm , Monday to Friday. The service shall be closed on National Public Holidays.

 

You can Chat with our Agent for:
  • Information on our Products
  • Information on Implemention of the program as part of In School or Beyond School
  • Information for Implementing the same as a part of CSR/NGO/Govt.
For us to better serve you, we shall request you to share some mandatory information-
  • Your Name
  • Your Contact Number
  • Your email id
  • Organization/Institution that you represent
  • Your Role
If the service is closed, you can still ask a question or provide feedback by leaving an after hours message. If you have technical problems during your Web Chat session, you can contact us by phone or our online enquiry form. Before using Web Chat, please view our disclaimer.